My parents sent me a package via USPS on Nov 30, 2010. Unfortunately, my mom decided to take a chance and not get insurance. She did get a tracking number for it, though. The last update on the package said it was in Warrendale, PA sorting facility December 1. There hasn't been a single update since then. Every single week since the package has been mailed we have called the 1-800 number and talked to a representative. We've filed over 5 different missing package claims. Every single time they say that it is in Warrendale and that the "snow has caused delays in getting the package out" but that they can't give me anymore information. My mother got a hold of a manager at the Warrendale Sorting Facility and she says she will look for the package and call back, but she never does. Everytime it is a different story, sometimes people think the address label got damaged, so it is just sitting somewhere.
Anyway, I can't seem to get anyone to help us with our problem. The package is important and valuable, and I know my mother should have got insurance, but there has to be something more we can do. Does anyone have any suggestions or know the best way to file a claim for a missing package?